Frequently Asked Questions

We insure all types of mining operations across Zambia including open-pit copper mines, underground cobalt extraction, gold processing facilities, emerald quarries, and limestone operations. Our coverage extends to both large-scale commercial mines and small-to-medium enterprises (SMEs) in the extractive sector. We cover operations in the Copperbelt, North-Western Province, Lusaka, Central, and Southern Provinces.

Yes. Our Precious Metals & Gemstones policy covers copper cathodes, gold bullion, emeralds, and cobalt from the moment they leave your mine gate until they reach their final destination. Coverage includes road transit within Zambia, air freight to international markets, and storage in approved vaults. We offer "mysterious disappearance" cover — a critical feature for high-value gemstones that many standard cargo policies exclude.

We cover all major export corridors used by Zambian mining companies: the Tazara route to Dar es Salaam, the route through Zimbabwe to Durban, the Walvis Bay corridor through Namibia, and the Beira corridor through Mozambique. Our marine cargo policies use standard ICC clauses (A, B, or C) and can include War Risks and SRCC (Strikes, Riots, Civil Commotion) coverage for politically sensitive routes.

For standard risks, we can issue certificates of insurance within 24 hours of receiving complete information. For complex mining operations requiring site surveys, we typically complete risk assessments within 5-7 business days. We understand that mining contracts and tenders often require immediate proof of insurance, so we prioritise urgent certificate requests.

We commit to a 72-hour initial response for all claims. For straightforward claims (vehicle accidents, minor equipment damage), settlement typically occurs within 5-10 business days. For complex mining claims (business interruption, major equipment failure), we deploy our loss adjusters immediately and work to interim payments where possible. Our Claims Director is available 24/7 for emergency incidents at mine sites.

We quote and invoice in Zambian Kwacha (ZMW) as our primary currency, which eliminates foreign exchange risk for local operations. For clients with USD-denominated contracts or international reinsurance requirements, we can also structure policies in US Dollars. Premiums can be paid annually, semi-annually, or quarterly to match your cash flow.

Yes. We have developed specialised packages for artisanal and small-scale mining (ASM) operations that provide essential coverage at affordable premiums. These include basic equipment cover, personal accident for workers, and transit cover for gemstone exports. We work with the Ministry of Mines and the Zambia Chamber of Mines to ensure our ASM products meet regulatory requirements.

For precious metals and gemstone storage, we require approved vault facilities with 24/7 armed security, CCTV monitoring, dual-control access, and alarm systems linked to rapid response units. We can recommend approved vault providers in Lusaka and the Copperbelt. For in-transit cover, we require GPS tracking, armed escorts for high-value shipments, and pre-approved transport routes.

Yes. We offer comprehensive marine cargo insurance for mining equipment imported via Durban, Dar es Salaam, or Walvis Bay. Coverage begins from the supplier's warehouse (or port of loading) and continues through inland transit to your mine site. This includes cover for unloading, assembly, and commissioning. We also offer erection all-risk coverage for major plant installations.

Yes. Veteran Insurance Zambia is fully licensed and regulated by the Pensions and Insurance Authority (PIA) of Zambia. We maintain statutory reserves and reinsurance arrangements with international markets in London and Johannesburg. All our policy documents meet Zambian regulatory standards and are recognised by the Zambia Chamber of Mines and major mining houses.