Client Stories

When our concentrator went down, Veteran Insurance had an adjuster on site within 24 hours. The business interruption claim was settled in 72 hours — unheard of in this market.

We ship emeralds to Dubai and Antwerp. Their precious metals transit cover includes mysterious disappearance — something no other Zambian insurer offered us.

Our haul truck fleet is worth millions. Veteran Insurance structured a motor fleet policy that covers on-site accidents, theft, and third-party damage — all in one premium.

We import processing equipment from China via Durban. Their marine cargo cover protected us when a container was damaged at port. The claim was paid within two weeks.

As a small-scale emerald miner in Kitwe, I thought insurance was only for the big companies. Veteran Insurance's ASM package gave me equipment and personal accident cover I can actually afford.

Their group medical scheme covers our 400 workers including evacuation to South Africa for specialist treatment. The premiums are competitive and the service is excellent.

When copper prices dropped, they worked with us to restructure our coverage without penalties. That's a partner, not just an insurer. We've been with them for 8 years now.

We transport cobalt concentrate to Durban weekly. Their cargo policy covers theft, spillage, and delay — including the losses from the Beitbridge border delays last year.

Their site risk assessment identified a tailings dam vulnerability we had missed. They didn't just sell us a policy — they made our operation safer. That's value beyond insurance.